After-sales service : Return Conditions and Fault Management

Below are the required documents to send to us by email (contact@ozo-electric.com) in order to submit a return request or report a fault.

At OZO, we are committed to providing high-quality after-sales service. Here is a summary of the conditions that must be met for any return request or product fault report.

1. Product Returns:

Return requests must be made within 14 days of receipt, provided that the product is in perfect condition (no signs of use or installation) and in its original packaging.
Before proceeding with the return, please fill out and send the Return Form available below. Wait for OZO’s approval before sending back the product.
If the return request is accepted, please include the completed Return Form inside the package.
Any product returned in an unacceptable condition (physical damage, missing parts, damaged packaging, etc.) may be refused.
Return shipping costs are the responsibility of the customer.

Download our Return Form here.

2. Fault Management:

Before returning a faulty product, please fill out and send a Fault Report Form available below. This form must be completed in advance so we can process your request efficiently. A preliminary diagnosis will be carried out remotely. Then, if necessary, our team will provide you with the list of products to return along with the completed Fault Report Form.
The faulty product will be inspected by our technical team. In the case of a failure not covered by warranty (normal wear and tear, misuse, unauthorized modification), a quote will be provided.

Download our Fault Report Form here.

3. Packaging Advice

Click here to view our packaging advice for a battery.
Click here to view our packaging advice for a wheel.

4. Specific Conditions:

If, upon receipt of the returned product, we find that it does not comply with the required conditions, we reserve the right to refuse the return or repair request.
For any questions or assistance, our customer service team is available via our online form or by phone.
Important: Products returned without the properly completed Fault Report Form or Return Form will not be processed.
No product return will be accepted or processed without prior approval from OZO.